Post by account_disabled on Dec 3, 2023 4:23:22 GMT
The goal of the FAQ section of the marketplace is to encourage the seller to be more successful, so that the platform can benefit from the increased revenue. Aside from the usual technical “how do I” questions, you can expect a lot of knowledge base content instructing sellers on how to sell their products.
Etsy
What Amazon is to electronics and books, Etsy is to vintage and handmade. The marketplace was founded in 2005 as a platform for jewelry, vintage and personalized gifts.
Compared to the Amazon supermarket, Etsy is more of a “farmer's market”. The Country Email List brand has invested a lot of resources into its help section, which appears to be more of a knowledge base than an FAQ, as it answers all your questions about setting up a store.
However, the architecture is clearly FAQ-based, with answers grouped into clear categories.
Founded in Lithuania in 2008 and now based in Berlin, Vinted is a marketplace that sells second-hand fashion.
The company's ethics are linked to the growing trend of sustainability and responsibility. Fast fashion has come under much criticism in recent years, with a direction moving towards ethical companies and alternative lifestyle choices to reduce climate change.
By enabling the sale of second-hand clothing and extending the longevity of clothing, Vinted fits perfectly into this role.
Compared to platforms like eBay that are flooded with options and help guides, Vinted is refreshingly minimal and specific.
FAQ template
The help center looks like an FAQ section and is focused on answering basic questions, just like an FAQ center. It's comforting not to be assaulted by a flood of information.
Etsy
What Amazon is to electronics and books, Etsy is to vintage and handmade. The marketplace was founded in 2005 as a platform for jewelry, vintage and personalized gifts.
Compared to the Amazon supermarket, Etsy is more of a “farmer's market”. The Country Email List brand has invested a lot of resources into its help section, which appears to be more of a knowledge base than an FAQ, as it answers all your questions about setting up a store.
However, the architecture is clearly FAQ-based, with answers grouped into clear categories.
Founded in Lithuania in 2008 and now based in Berlin, Vinted is a marketplace that sells second-hand fashion.
The company's ethics are linked to the growing trend of sustainability and responsibility. Fast fashion has come under much criticism in recent years, with a direction moving towards ethical companies and alternative lifestyle choices to reduce climate change.
By enabling the sale of second-hand clothing and extending the longevity of clothing, Vinted fits perfectly into this role.
Compared to platforms like eBay that are flooded with options and help guides, Vinted is refreshingly minimal and specific.
FAQ template
The help center looks like an FAQ section and is focused on answering basic questions, just like an FAQ center. It's comforting not to be assaulted by a flood of information.