However, as the population

However, as the population ages, contact centers must begin catering to older workers to sustain growth. There are at least five advantages of hiring older workers, including: Reliability. Older workers stay longer and take fewer days off. Skill and Experience. More mature workers bring capabilities built on decades of work and problem-solving. A closing gap.







Older workers resemble their younger counterparts’ health, education, and https://lastdatabase.com/ technology skills. Wage similarity. Contrary to popular perception, more mature workers do not cost significantly more than younger workers. Availability. The population is aging quickly. For example, the percentage of Americans or older increased by % ( to ) versus a % increase for those under age What are the disadvantages of hiring older workers? Some articles point to concerns such as an unwillingness to embrace technology, inflexibility, higher costs, and resistance to feedback.







Unsurprisingly, the majority of these concerns are myths. As we discussed above, the data does not support them. Sophocles said, “No enemy is worse than bad advice.” Across Canada and the U.S., many company policies, whether explicit or implicit, reflect